COMPANY'S SERVICE

WATER SUPPLY SYSTEM OPERATION

  • Water Source Management
    • Monitoring and protecting water sources (e.g., boreholes, springs, rivers)
    • Ensuring sustainable extraction and environmental compliance
  • Pumping and Conveyance
    • Operating pumps and motors to transport water from the source
    • Maintaining pipelines and transmission systems
  • Treatment and Quality Control
    • Treating water to meet health standards
    • Conducting regular water quality testing
  • Storage and Distribution
    • Managing reservoirs and storage tanks
    • Ensuring equitable and reliable distribution
  • Infrastructure Maintenance
    • Routine inspection and repair of components
    • Preventive maintenance to reduce downtime
  • Metering and Monitoring
    • Installing and reading water meters
    • Using digital tools for system monitoring
  • Customer Service
    • Handling user complaints and requests
    • Community education on water conservation
  • Emergency Response
    • Preparing for system failures or disasters
    • Ensuring rapid restoration of services
  • Data Management
    • Documenting operational data
    • Reporting to regulatory bodies

MAINTENANCE SERVICES

  • Preventive maintenance
  • Curative maintenance

ELECTRO-MECHANICAL SERVICES

  • Pump Installation and Maintenance
    • Installing submersible, surface, and booster pumps
    • Performing routine servicing and repairs
  • Motor and Generator Management
    • Installing and maintaining electric motors and generators
    • Ensuring reliable power supply for water systems
  • Electrical Panel Design
    • Designing and assembling control panels
    • Installing electrical wiring and protection systems
  • Automation Systems
    • Implementing SCADA for remote monitoring
    • Integrating sensors and PLCs
  • Solar Power Integration
    • Designing solar-powered pumping systems
    • Managing hybrid power solutions
  • Flow Control
    • Installing and maintaining valves and actuators
    • Regulating flow rates and pressure
  • Instrumentation
    • Installing flow meters and sensors
    • Calibrating instruments for accuracy
  • Safety and Compliance
    • Ensuring all components meet safety standards
    • Conducting compliance inspections
  • Emergency Response
    • Diagnosing system faults
    • Rapid response to restore functionality

PLUMBING SERVICES

  • Water Supply Installation
    • Laying and connecting pipes for all building types
    • Ensuring proper sizing and material selection
  • Fixture Installation
    • Installing taps, sinks, showers, and toilets
    • Ensuring leak-free connections
  • Leak Detection
    • Identifying and fixing leaks in pipelines
    • Using diagnostic tools to locate hidden faults
  • Network Maintenance
    • Cleaning and servicing pipes
    • Replacing worn-out components
  • Drainage Systems
    • Designing and installing wastewater systems
    • Ensuring proper slope and flow
  • Pressure Management
    • Installing pressure-reducing valves
    • Maintaining consistent water pressure
  • Water Metering
    • Fitting and calibrating meters
    • Ensuring secure installations
  • Emergency Services
    • Responding to burst pipes and blockages
    • Minimizing water loss and damage
  • Compliance
    • Adhering to plumbing codes
    • Ensuring hygienic water delivery

WATER QUALITY CONTROL

  • Water Sampling
    • Collecting samples from source to distribution
    • Following standardized procedures
  • Laboratory Testing
    • Physical, chemical, and bacteriological analysis
    • Testing for pH, chlorine, turbidity, and contaminants
  • Treatment Monitoring
    • Ensuring proper disinfection and filtration
    • Optimizing treatment processes
  • Regulatory Compliance
    • Adhering to national and WHO standards
    • Documenting and reporting results
  • Real-Time Monitoring
    • Using sensors for continuous tracking
    • Early detection of quality issues
  • Risk Management
    • Identifying contamination sources
    • Implementing preventive measures
  • Consumer Safety
    • Ensuring water safety for all uses
    • Public education on water quality
  • Quality Audits
    • Conducting internal and external audits
    • Verifying treatment effectiveness
  • Staff Training
    • Training in quality protocols
    • Promoting safety culture

TECHNICAL SUPPORT

  • Infrastructure Planning
    • Assessing water sources and designing systems
    • Ensuring compliance with standards and regulations
  • Water Treatment
    • Advising on treatment technologies
    • Monitoring water quality parameters
  • Operation & Maintenance
    • Developing maintenance schedules
    • Training operators and troubleshooting issues
  • Capacity Building
    • Conducting training workshops
    • Providing technical manuals and SOPs
  • Monitoring & Evaluation
    • Setting up measurement systems
    • GIS mapping and asset management
  • Technical Advisory
    • Regulatory compliance support
    • Climate resilience integration
  • Emergency Response
    • Rapid technical assistance
    • System rehabilitation and upgrades

ACTIVITIES & OPERATIONS

1. Contractual & Regulatory Compliance

  • Operating under formal agreements with authorities
  • Ensuring compliance with water laws and standards
  • Reporting performance indicators to stakeholders

2. Infrastructure O&M

  • Managing water treatment plants and networks
  • Performing preventive maintenance
  • Ensuring uninterrupted water supply

3. Water Quality Control

  • Regular water quality testing
  • Implementing safety plans
  • Meeting WHO and national standards

4. Customer Service

  • Managing connections and billing
  • Handling complaints and support
  • Promoting water conservation

5. Financial Management

  • Tariff setting and collection
  • Financial record management
  • Ensuring cost recovery

6. Infrastructure Development

  • System upgrades and expansion
  • Technology investments
  • Feasibility studies

7. Human Resources

  • Staff recruitment and training
  • Health and safety compliance
  • Capacity building

8. Data Management

  • Maintaining operational records
  • Using digital tools (SCADA, GIS, CRM)
  • Regulatory reporting

9. Leak Detection

  • Identifying and repairing leaks
  • Reducing non-revenue water
  • Improving system efficiency

10. Emergency Response

  • Developing contingency plans
  • Coordinating with authorities
  • Ensuring service continuity

AYATEKE STAR COMPANY LTD FUTURE PLANS

Water Sector Development

  • State-of-the-Art Water Laboratory for quality testing
  • Smart Pre-Paid Water Metering Systems
  • Minimize Non-Revenue Water (NRW)
  • Expand Sanitation Infrastructure
  • Water Conservation Technologies
  • Local Chlorine Processing Plant

Regional Expansion

  • Scale operations across East Africa
  • Expand to SADC Region
  • Foster regional integration
  • Support sustainable development goals

Workforce Development

  • Launch Training Hub for Water Technicians
  • Training programs for plumbers and operators
  • Fee collectors and water quality training
  • Build skilled local capacity

Energy Sector

  • Invest in Power Generation
  • Transmission and Distribution
  • Renewable Energy Projects
  • Solar and Wind Energy
  • Support water operations

Research & Innovation

  • Advance Water and Energy Research
  • Support applied research
  • Drive evidence-based solutions
  • Continuous service improvement

Strategic Partnerships

  • Engage in WASH Forums
  • Build global collaborations
  • Access joint funding
  • Influence policy and advocacy
  • Promote best practices

SOME FEATURES ABOUT SERVICE PROVISION AREAS

№ District № of Water supply systems People in the service area People served
1.1 GATSIBO 14 1,678 1,678
1.2 KIREHE 30 5,302 5,302
2 MAHAMA Refugee Camp 1 70,000 70,000
TOTAL 45 75,607 75,576