The Gatsibo Branch of Ayateke Star Company Ltd is dedicated to providing reliable and high-quality water supply and sanitation (WSS) services throughout Gatsibo District. As part of its mandate, the branch oversees the management and operation of water distribution systems, ensures the proper maintenance of infrastructure, and delivers responsive customer service to communities across the district. The branch plays a vital role in improving public health and enhancing the quality of life for residents through consistent access to clean and safe water.

Ayateke Star Company Ltd currently manages WSS services in twelve sectors of Gatsibo District: Gasange, Muhura, Kiziguro, Kiramuruzi, Gitoki, Kageyo, Remera, Ngarama, Nyagahanga, Nyagiha, Rugarama, and Murambi. These sectors represent a substantial portion of the district, with an estimated served population of over 250,000 residents. The branch is committed to meeting the diverse needs of both urban and rural communities within this coverage area, ensuring equitable access to essential water services. A core function of the Gatsibo Branch is the comprehensive management of water supply systems. This includes the daily operation and supervision of local water networks to guarantee uninterrupted service. The branch also prioritizes infrastructure maintenance, conducting regular inspections and timely repairs of pipelines, reservoirs, and related facilities to prevent disruptions and ensure long-term system sustainability.

Water quality monitoring is central to the branch’s operations. Routine testing is carried out to ensure that all distributed water complies with national health and safety standards. This commitment to quality helps protect the health of the population and reinforces trust in the services provided. In addition to technical operations, the Gatsibo Branch offers dedicated customer support services. These include handling billing inquiries, resolving service-related concerns, and engaging with the community to gather feedback and improve service delivery. Through transparent communication and active community involvement, the branch fosters strong relationships with the residents it serves.