Operational Overview
The Gatsibo Branch of Ayateke Star Company Ltd is dedicated to providing reliable and high-quality water supply and sanitation (WSS) services throughout Gatsibo District. As part of its mandate, the branch oversees the management and operation of water distribution systems, ensures the proper maintenance of infrastructure, and delivers responsive customer service to communities across the district.
Ayateke Star Company Ltd currently manages WSS services in twelve sectors: Gasange, Muhura, Kiziguro, Kiramuruzi, Gitoki, Kageyo, Remera, Ngarama, Nyagahanga, Nyagiha, Rugarama, and Murambi. These sectors represent a substantial portion of the district, with an estimated served population of over 250,000 residents.
Routine water quality monitoring testing is carried out to ensure that all distributed water complies with national health and safety standards. In addition to technical operations, the branch offers dedicated customer support services including handling billing inquiries and resolving service-related concerns.
